TCS Launches Gemini Experience Center in Kolkata to Accelerate Agentic AI Adoption
Tata Consultancy Services (TCS) has launched the Consumer Business Group (CBG) Gemini Experience Center (GEC) in Kolkata, India. Developed in collaboration with Google Cloud, the facility is designed to showcase AI-led innovations tailored for consumer business needs using Google Cloud and Google's Gemini models.The launch of the CBG GEC marks the third Gemini Experience Center in India for TCS. The company currently operates two other centers: the Retail GEC at the Chennai Retail Innovation Lab and the BFSI GEC at the Bengaluru BFSI Innovation Lab. This new facility in Kolkata represents the eighth Gemini Experience Center worldwide.
TCS has set a strategic target to establish a total of 10 GECs globally by the end of 2026, which will include four centers within India. This expansion aims to strengthen the global innovation footprint and support enterprises in navigating AI-enabled transformation.
The Kolkata center serves as an innovation hub where customers can experience agentic AI enabled innovations through immersive demos and co-innovation workshops. It is designed to help organizations move from pilot programs to enterprise-scale adoption using the TCS Human+AI Autonomy model. The facility will focus on addressing evolving needs across various sectors, including retail, consumer packaged goods (CPG), and travel, tourism, and hospitality (TTH).
To support these initiatives, TCS has developed 3,000 industry and context aware AI agents with Gemini Enterprise. These agents are designed to integrate into customer environments and offer specialized capabilities for CPG, retail, travel, transportation, and hospitality.
The CBG GEC in Kolkata provides a portfolio of AI-enabled offerings to drive operational excellence across several enterprise functions:
| Category | Key Offerings and Capabilities |
|---|---|
| Store Operations | Solutions for planogram effectiveness, knowledge companion capabilities, store service desk (DIY), warehouse receiving, and store DIY asset maintenance. |
| Supply Chain Management | Cognitive visual receiving, supplier onboarding, agentic supplier contract management, and intelligent invoice processing. |
| Omni-channel Retail | Merchandising capabilities such as supplier engagement, product onboarding and enrichment, agentic commerce, intelligent hybrid search, and invoice reconciliations. |
| Customer Service | Unified contact center solutions along with HR and talent acquisition capabilities. |
The collaboration with Google Cloud focuses on translating AI and next-generation technology into real business value. The Kolkata center provides a dedicated environment for consumer businesses to co-create, test, and scale AI-led offerings. TCS intends to leverage generative AI, advanced analytics, and immersive technology to enhance operations and accelerate time-to-market for clients globally.
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