IndusInd Bank Reports on Sustainability and Responsible Business Conduct for FY 2025-26

IndusInd Bank Reports on Sustainability and Responsible Business Conduct for FY 2025-26​

IndusInd Bank Limited has released its Business Responsibility and Sustainability Report (BRSR) for the financial year FY 2025-26, detailing its operational footprint, ESG commitments, and stakeholder engagement strategies. The report outlines the bank's efforts toward sustainable finance, workplace health, and social responsibility across its extensive network.

The Bank, incorporated in 1994, holds a paid-up capital of 779.11 crores. Its core business activity is financial and insurance service delivery. Operations span 3,136 locations nationally, encompassing both plants and offices, alongside four international operations, including representative offices located in London, Abu Dhabi, and Dubai. IndusInd Bank serves individuals and corporates across 28 states and 7 union territories in India.

ESG Governance and Operational Scale​

The bank places the CSR and Sustainability Committee of the Board at the forefront of its commitment to sustainable development. The governance structure includes a dedicated Corporate Social Responsibility and Sustainability Committee, which is responsible for overseeing all sustainability-related decisions, supported by two independent Directors on the committee.

In terms of operations and risk management, the Bank has identified Climate Change as both an acute physical risk (such as extreme weather events) and a positive portfolio opportunity, which it seeks to mitigate through internal policy revisions and diversified lending across sectors like renewable energy and social finance. The bank is also currently conducting double materiality analysis with an external agency.

Social Impact and Stakeholder Management​

IndusInd Bank reports strong focus on its workforce and community impact. As of the end of FY 2025-26, the bank employs a total of 49,449 staff members. Of these, 46,694 are permanent employees, demonstrating high stability in its human capital.

Regarding social responsibility and operational conduct:

• Customer Grievances: The Bank handled significant customer feedback, registering 1,22,331 complaints during FY 2025-26, with 25,616 pending resolution. Similarly, Shareholders submitted 76 grievances in the current financial year against 58 filed in the previous year.
• Human Rights: The Bank maintains a dedicated focal point and internal mechanisms for addressing human rights concerns under its HR Policy, ensuring equal opportunities across all hiring stages.
• Financial Inclusion: The bank is committed to inclusive growth, with 23% of purchases sourced from MSMEs/small producers. Furthermore, the bank has registered job creation in metropolitan areas at 76.85% for FY 2025-26, indicating significant local economic contribution.

Environmental Stewardship and Resource Management​

The BRSR details the Bank's commitment to environmental protection through various metrics. The bank reported that it is compliant with all applicable environmental laws in India. A key aspect of its operational resilience is the deployment of a comprehensive Occupational Health and Safety (OHS) Management System, which covers all 100% of its plants and offices.

The Bank reports exemplary safety performance with zero incidents of lost time injury for both employees and workers in FY 2025-26. In terms of resource management:

• Waste: The bank practices a zero landfill approach, with resources being recycled or reused. Total waste generated was 59.64 metric tonnes (MT) in FY 2025-26, and 56.56 MT was recovered through recycling, re-use, and other recovery operations.
• Water: The Bank reports specific water consumption data in kilolitres per rupee of turnover, noting that for the previous year (FY 2024-2025), consumption intensity stood at 4.10 kL/₹ crore.
• GHG Emissions: Total Scope 1 and Scope 2 emission intensity was reported as 3.37,397 tonnes of CO2e per total energy consumed for FY 2025-26, with an intensity adjusted for PPP at 13.39 GJ / Cr INR.

Safety and Wellness Highlights​

The Bank’s commitment to employee wellness is reflected in its robust safety infrastructure. Key measures include:

• Safety Systems: The bank utilizes advanced systems like fire detection and firefighting systems, automatic fire suppression in server rooms, earthing pits, and CCTV surveillance across premises.
• Training: Regular training and mock drills are conducted at all branches, and 100% of employees participated in the fire safety drills at high-rise buildings during FY 2025-26.
• Benefits: The bank provides essential benefits such as 100% coverage for Health Insurance and Accident Insurance among permanent employees, alongside providing specific training to staff on human rights issues.

Through these multifaceted efforts—spanning from financial stability and risk mitigation to social upliftment and resource efficiency—IndusInd Bank is demonstrating its role as a responsible entity within the banking sector.

INDUSINDBK Stock Price Movement​

Shares of IndusInd Bank Limited on Wednesday slipped by 0.68%, shedding ₹7.00 from the previous close to settle at ₹1019. The stock witnessed substantial trading activity, with over 1.3 million shares changing hands during the session.