Capri Global Capital Limited Partners with OpenAI to Integrate Enterprise AI into Lending Operations

Capri Global Capital Limited Partners with OpenAI to Integrate Enterprise AI into Lending Operations​

Capri Global Capital Limited, known by its brand name 'Capri Loans,' a leading retail-focused Non-Banking Financial Company (NBFC), announced that it is collaborating with OpenAI to adopt enterprise-grade generative AI across various key business functions. This significant initiative is designed to support Capri Loans' technology-led growth strategy.

Over the coming months, the company plans to explore and deploy secure AI-powered workflows and tools aimed at enhancing customer service, streamlining knowledge management, and improving operational processes throughout its extensive network. These enhancements will benefit over 7.6 lakh customers served by more than 1,400 branches across India.

The collaboration is set to influence several aspects of the lending value chain. Initially, Capri Loans will focus on evaluating advanced AI use cases covering document and information analysis, policy and knowledge retrieval, application support, exception handling, and early-warning processes. These tools are intended to assist relationship managers, branch teams, and operations staff in synthesizing information from diverse sources and making faster, more informed decisions.

A key aspect of the deployment involves maintaining human oversight. Capri Loans clarified that proprietary credit models, underwriting policies, and risk management frameworks will continue to guide all lending decisions, ensuring that human input remains central to the underwriting process. The rollout adheres to a phased approach incorporating robust enterprise-grade governance, including security controls, role-based access, monitoring, and compliance with applicable data privacy requirements.

Strategic Outlook of the Partnership

Mr. Rajesh Sharma, Managing Director of Capri Global Capital Ltd., commented on the collaboration, stating that as the company strengthens its technology and data science capabilities, it sees tremendous potential for AI to transform customer service and employee empowerment. He added that this partnership with OpenAI will help identify practical AI use cases across lending while maintaining high standards of security and governance. Mr. Sharma emphasized a long-term ambition to build an AI-native lending institution designed not just for current scale but for the future of financial services in India, positioning AI as a strategic force multiplier for innovation and credit access.

Nitin Bawankule, Head of Enterprise Sales at OpenAI, stated that for financial institutions, AI's value lies in helping teams process vast amounts of information efficiently, improving day-to-day responsiveness, and delivering impactful customer experiences while keeping governance and human oversight paramount. He looks forward to the impact Capri Global’s team will unlock as they integrate OpenAI tools across various functions.

The partnership reflects a broader commitment by Capri Loans to leverage technology responsibly, aiming to improve operational efficiency and deliver a seamless experience for customers and employees alike.

Company Snapshot: Capri Global Capital Limited

Capri Global Capital Ltd., the parent company of 'Capri Loans,' is a well-diversified retail-focused NBFC listed on the BSE and NSE. The company's operations span multiple lending segments, supported by its subsidiaries.


Capri Loans offers secured and collateralized loans across Gold Loans, MSME Loans, Construction Finance, and Housing Loans through its subsidiary, Capri Global Housing Finance Limited. The company also operates fee-based businesses, including insurance distribution and car loan distribution through affiliated entities.

CGCL Stock Price Movement​

Shares of Capri Global Capital Limited today slipped by 1.54% to settle at ₹226.55, following a drop of ₹3.52 during trading hours. The stock traded within an intraday range of ₹219.57 and ₹232.39.