Bharti Airtel Penalized by TRAI with INR 37 Lakhs Over Customer Complaint Redressal
Bharti Airtel Limited has been issued an order by the Telecom Regulatory Authority of India (TRAI), levying a financial disincentive following complaints related to customer preference regulations for the quarter ended September 2024.The TRAI order, received by the company on June 09, 2026, imposed a payment of INR 37,12,000/- (Rupees Thirty Seven Lakh Twelve Thousand only). This financial disincentive relates to complaints that were not handled in line with the provisions of the Telecom Commercial Communications Customer Preference Regulations, 2018.
The order was issued by TRAI and specifically addressed the redressal of these regulatory noncompliance issues during the quarter ended September 2024. The maximum financial implication on Bharti Airtel Limited relates entirely to the amount of the financial disincentive levied.
In response to the finding, the company has stated that it does not agree with the order received from TRAI and intends to take appropriate action for its rectification or reversal.
Key details regarding the regulatory action are presented below:
| Detail | Information |
|---|---|
| Issuing Authority | Telecom Regulatory Authority of India (TRAI) |
| Financial Disincentive Amount | INR 37,12,000/- |
| Date of Order Receipt | June 09, 2026 |
| Alleged Violation | Redressal of complaints not in line with Telecom Commercial Communications Customer Preference Regulations, 2018. |
BHARTIARTL Stock Price Movement
Shares of Bharti Airtel Limited on Tuesday slipped by 0.84% to settle at ₹1799, closing slightly below its previous close. The equity traded under heavy interest, with a volume of 10.38 million shares recorded as it touched lows near ₹1789 during the session.Disclaimer: Due care and diligence have been taken in compiling and presenting news and market-related content. However, errors or omissions may arise despite such efforts.
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