SBI Life Partners Datamatics to Transform Underwriting with Agentic AI
Mumbai, India, May 27, 2026: Datamatics, a global Digital Technologies, Operations, and Experiences company, announced a significant collaboration with SBI Life Insurance, one of India's trusted life insurers. SBI Life has appointed Datamatics to redefine its underwriting operations through the implementation of Agentic AI-powered automation.Underwriting is described as a mission-critical function for life insurers, particularly when handling complex cases that require detailed analysis of medical histories, laboratory reports, and multiple risk indicators. Traditionally, this assessment process relies heavily on manual review by experienced underwriters, a process that historically demanded significant time and expertise.
To streamline this process, SBI Life implemented Datamatics' TruAI Underwriting solution, powered by Agentic AI. This platform is specifically designed to assist underwriters in managing complex medical underwriting cases with enhanced speed, consistency, and detailed insight.
TruAI Underwriting is capable of ingesting and analyzing various documents, including medical reports, declarations, and laboratory results. The system extracts key medical parameters and highlights potential risk indicators, generating a consolidated digital case summary. Furthermore, it provides intelligent decision support by drawing on historical outcomes and established underwriting rules. The system features self-learning capabilities, allowing it to continuously enhance risk evaluation over time. Crucially, the final decision authority remains with human underwriters, ensuring governance, accountability, and regulatory compliance.
This partnership signifies a major advancement toward more efficient and smarter underwriting, enabling SBI Life to improve operational efficiency, enhance decision-making capabilities, and elevate the overall customer experience.
Rahul Kanodia, Vice Chairman and CEO of Datamatics, stated, "At Datamatics, we are making strategic investments in AI, and Agentic AI to solve complex enterprise problems. Solutions like TruAI Underwriting demonstrate how these investments are translating into tangible business impact for our customers. We are happy to engage with SBI Life Insurance and showcase how intelligent AI agents can transform the complex insurance underwriting process, assisting SBI Life to operate faster and significantly reduce operational costs."
Company Background
SBI Life Insurance, one of the most trusted life insurance companies in India, was incorporated in October 2000. The company serves millions of families with a diverse range of products spanning Protection, Pension, Savings, and Health solutions. SBI Life maintains an extensive presence across the country with 1,230 offices and a large network of agents and partners.
Datamatics is a Digital Technologies, Operations, and Experiences company providing intelligent solutions for data-driven businesses. Its portfolio spans Digital Technology Solutions, Business Process Management, and Engineering Services powered by Artificial Intelligence. The company operates across 4 continents, with delivery centers in the USA, United Kingdom, Germany, India, and Philippines.
DATAMATICS Stock Price Movement
Shares of Datamatics Global Services Limited are edging higher, rallying 2.60% to reach ₹786 as of 10:36 AM today. The stock’s ₹19.90 jump is supported by brisk activity, with 66,556 shares trading in the live market.Disclaimer: Due care and diligence have been taken in compiling and presenting news and market-related content. However, errors or omissions may arise despite such efforts.
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