Relaxo Footwears Partners with Unicommerce to Streamline E-commerce Operations

Relaxo Footwears Partners with Unicommerce to Streamline E-commerce Operations​

Relaxo Footwears Limited has partnered with Unicommerce to enhance the customer experience across its various online channels, aiming to make shopping for its footwear brands faster, more reliable, and hassle-free as the company experiences growth in its e-commerce business.

Under this strategic partnership, Relaxo has adopted Unicommerce's flagship platform, Uniware. The implementation will centralize all aspects of the company's operations, including orders, inventory, warehouses, and returns, onto a single, connected system. This integration is expected to enable Relaxo to process orders more quickly, maintain accurate product stock across all channels, and ensure timely delivery of purchases, whether customers shop via marketplaces or the brand's own website.

The core capabilities provided by Uniware include multi-channel order management and comprehensive warehouse management. Furthermore, the platform's returns management system is designed to simplify and speed up the returns and exchanges process, thereby improving the overall post-purchase customer experience.

Relaxo Footwears, noted as India's largest footwear manufacturer, is leveraging this technology to scale its operations across the nation's expanding e-commerce ecosystem. The move aims to streamline fulfillment, unify inventory across different channels, and deliver a faster, more consistent service experience at scale.

Manoj Taneja, Vice President, Digital, Relaxo Footwears Limited, stated, "As customer expectations evolve, delivering a seamless shopping and returns experience across channels becomes critical. Our partnership with Unicommerce strengthens our digital backbone and supports our ambition to efficiently manage the rapid growth in online demand while staying true to our promise of comfort, quality, and reliability."

Kapil Makhija, MD & CEO of Unicommerce, commented on the partnership, "Today's consumers expect faster deliveries and easy returns, regardless of where they shop. We are excited to partner with Relaxo to power these experiences through Uniware. Our platform will help Relaxo create a more connected supply chain that directly translates into better service for customers."

Unicommerce's E-commerce Capabilities​

Unicommerce provides solutions that cover all key processes of an e-commerce business. The Uniware platform simplifies backend operations by managing inventory, order processing across multiple channels, warehouse operations, and seamless handling of return inventory. Complementing this, Shipway offers a full-stack logistics management platform, providing courier aggregation and shipping automation, while Convertway is an AI-enabled marketing automation platform designed to boost conversions and sales.

The company serves a broad client base, spanning 7,500+ clients across India, Southeast Asia, and the Middle East. Its solutions are sector and size agnostic, catering to various retail and e-commerce enterprises both online and offline.

As of Q3 FY25, Unicommerce's flagship Uniware platform recorded an annualised transaction run rate of over 1 billion order items. Key marquee clients include FabIndia, Lenskart, Timex, Mamaearth, Sugar, and Landmark Group.

UNIECOM Stock Price Movement​

As of 11:35 AM, shares of Unicommerce Esolutions Limited are slipping by 0.04% in live trading, currently at ₹102.87. The stock registered 177,131 shares traded so far, contributing to the intraday downward momentum.