One Point One Solutions Secures Three-Year Customer Experience Mandate with Vijayanand Travels

One Point One Solutions Secures Three-Year Customer Experience Mandate with Vijayanand Travels​

One Point One Solutions Limited, a leading AI-powered customer experience and digital transformation company, has secured a significant three-year mandate from Vijayanand Travels Pvt. Ltd. (VTPL), one of India's major passenger transportation companies. This strategic engagement marks the company’s expansion into the travel and transportation sector.

The mandate involves delivering comprehensive end-to-end customer support services for VTPL, aimed at improving service consistency, enhancing passenger engagement, and ensuring a seamless travel experience across the brand’s network. The work will be executed from One Point One Solutions' Bengaluru delivery centre by a dedicated customer experience team. This team is focused on achieving first-contact resolution, faster response times, operational excellence, and superior customer satisfaction.

Akshay Chhabra, Chairman and Managing Director of One Point One Solutions Limited, commented on the achievement, stating that the mandate reflects client confidence in the company's capabilities to deliver high-quality customer experiences at scale. He noted that the travel and transportation sector presents a compelling opportunity for technology-enabled customer service as they continue to expand across various industry verticals.

This engagement further solidifies One Point One Solutions Limited’s position as a trusted AI-powered customer experience partner, reinforcing its strategy of expanding into high-growth industry sectors where digital engagement is key. The business reflects the growing market demand for CX operations that combine automation with human expertise to achieve measurable outcomes in intelligent, multilingual, and always available support.

Company Overview​

Founded in 2008, One Point One Solutions Limited is an India-headquartered customer experience and operations management company boasting over 17 years of delivery expertise. The company operates nine global delivery centres and employs more than 6,000 professionals, serving clients across the US, Europe, Asia, and India.

One Point One Solutions Ltd. provides services spanning Customer Experience Management, Digital Transformation and Automation, Finance & Accounting Outsourcing, Trust & Safety, Supply Chain and Operations Management, Creator Economy Support, Medical Records, and Litigation Support. The company works with enterprises in various sectors including banking and financial services, fintech, e-commerce, healthcare, manufacturing, and legal services.

ONEPOINT Stock Price Movement​

Shares of One Point One Solutions Limited are gaining ground, trading up 5.08% or ₹2.90 to reach ₹60.00 as of 10:19 AM today. The equity sees robust activity in the live market, with over 2.3 million shares exchanged during the morning session.