One Point One Solutions Awarded for Best Use of AI in Customer Service at India CX Strategy & Summit 2026

One Point One Solutions Awarded for Best Use of AI in Customer Service at India CX Strategy & Summit 2026​

One Point One Solutions Limited, a global AI-powered customer experience and enterprise operations company, secured the 'Best Use of AI in Customer Service' award at the prestigious India CX Strategy & Summit 2026. The recognition highlights the company's commitment to leveraging artificial intelligence to transform customer experiences, improve operational performance, and achieve measurable business outcomes.

The award specifically acknowledges the company’s innovative utilization of AI-led solutions. These solutions are designed to reshape customer engagement by facilitating personalized interactions, intelligent automation, faster response times, and scalable support models. By integrating advanced AI capabilities with deep domain expertise and human intelligence, One Point One Solutions Limited helps enterprises deliver more efficient and consistent customer experiences, thereby driving operational value.

The company has significantly accelerated its investments in conversational AI, intelligent automation, analytics, and digital transformation over the past year. This strategy enables organizations to respond effectively to rapidly changing customer expectations and operate within a digital-first environment. The firm's approach extends beyond merely automating individual interactions; it uses AI to streamline processes, enhance decision-making, and drive outcomes across the entire customer experience value chain.

Akshay Chhabra, Chairman and Managing Director of One Point One Solutions Limited, commented on the achievement, stating, "We are honored to receive the Best Use of AI in Customer Service award at the India CX Strategy & Summit 2026. This recognition validates our belief that the real value of AI lies not simply in automation, but in its ability to make customer experiences more intelligent, responsive, and outcome-driven."

Chhabra added that One Point One Solutions Limited is combining AI, technology, domain expertise, and human intelligence to help enterprises reimagine how customer experience is delivered. The company views this award as strengthening its position as a key partner for enterprises committed to scaling AI-led customer experience transformation.

Company Profile​

Founded in 2008, One Point One Solutions Limited is an India-headquartered, publicly listed customer experience and operations management company with over 17 years of delivery expertise. The firm operates nine global delivery centres and employs more than 6,000 professionals, serving clients across the US, Europe, Asia, and India.

One Point One Solutions Ltd. offers extensive services spanning Customer Experience Management, Digital Transformation and Automation, Finance & Accounting Outsourcing, Trust & Safety, Supply Chain and Operations Management, Creator Economy Support, Medical Records and Litigation Support. The company serves industries including banking and financial services, fintech, e-commerce, healthcare, manufacturing, and legal.

With strong operational expertise and a growing GenAI and automation stack, One Point One Solutions Limited is focused on building a globally integrated, AI-first BPM platform anchored in deep domain knowledge and a multi-shore delivery model.

ONEPOINT Stock Price Movement​

As of 3:19 PM, shares of One Point One Solutions Limited are shedding value, currently trading at ₹55.40 after a 0.20% decline from the previous close. The stock is witnessing high activity in the live market, with over 512,783 shares traded so far today amidst an intraday range that includes a low of ₹54.88.