Just Dial Reports on Business Responsibility and Sustainability for FY 2025-26, Highlighting Operational Efficiency and Employee Focus

Just Dial Reports on Business Responsibility and Sustainability for FY 2025-26, Highlighting Operational Efficiency and Employee Focus​

Just Dial Limited has released its Business Responsibility and Sustainability Report for the financial year 2025-26. The report details the company's operational scale, workforce composition, and adherence to environmental, social, and governance (ESG) principles across its pan-India presence.

The company operates primarily in the local search sector, with service provision accounting for 98.0% of its turnover. Just Dial manages 60 offices nationally, serving customers across 36 states in India. As of March 31, 2026, the paid-up capital stood at ₹ 85,04,46,570/-.

Workforce and Social Commitment​

As per the report, Just Dial employed a total of 13,251 employees during the financial year, including both permanent and other than permanent staff. Of these, 9,251 are male, and 4,000 are female, representing a 30% representation rate for women in the workforce.

The company committed to fostering an inclusive work culture and adheres to all relevant health guidelines. A significant focus was placed on employee well-being, with policies ensuring equal opportunity for all employees as per the Rights of Persons with Disabilities Act, 2016. The report indicates that 13,070 permanent male employees and 3,941 permanent female employees were covered by health insurance, and 9,129 permanent employees received training in accident insurance.

The company's grievance mechanisms are established through formal communication channels. All employees have access to an Employee Self-Service (ESS) application for lodging grievances related to human rights issues. Regarding consumer complaints, the data shows that Unfair Trade Practices received 8 complaints during the current financial year, with 2 pending resolution.

ESG and Environmental Performance Highlights​

The report details performance indicators across environmental management, energy consumption, and waste handling.

In terms of resource efficiency, Just Dial achieved a reduction in energy intensity, recording 0.00263 Megajoule per rupee of turnover in FY 2025-26, compared to 0.00284 in the previous financial year (FY 2024-25).

The company also noted decreases in greenhouse gas emissions across Scope 1 and Scope 2. Total Scope 1 emissions stood at 27 tCO2e for FY 2025-26, down from 35 tCO2e reported previously. Scope 2 emissions were recorded at 7,163 tCO2e in the current financial year, a decrease from 7,261 tCO2e in the previous year.

Waste management practices include ensuring that e-waste and battery waste are disposed of through registered recycling vendors. Total waste generated was 14.08 metric tonnes for FY 2025-26 (compared to 9.38 metric tonnes in FY 2024-25). The company’s operations do not involve the use or production of hazardous or toxic chemicals.

Governance and Risk Mitigation​

The business conducted by Just Dial is governed by a framework emphasizing integrity, accountability, and transparency. Key management personnel (KMPs) and the Chief Financial Officer oversaw the implementation of ESG principles.

The company maintains an Anti-Corruption and Anti-Bribery Policy, which is accessible to employees via internal channels. Furthermore, the company practices comprehensive risk mitigation regarding data privacy, having implemented a multi-layered cybersecurity framework that includes advanced technologies such as industry-leading web application firewalls (WAF) and a bespoke AI-powered crawler detection engine.

The report also provided details on stakeholder engagement, noting that users are engaged through SMS, e-mails, WhatsApp, and feedback mechanisms, while the company maintains a "Ongoing, Need-based" frequency of interaction with all major stakeholders, including communities and regulatory authorities.

JUSTDIAL Stock Price Movement​

On Friday, shares of Just Dial Limited edged higher by 0.21% to settle at ₹683.3 after gaining ₹1.45. The stock traded with a volume of 237,119 shares during the session.