Firstsource Solutions Reports ESG Performance, Highlighting GHG Emission Reductions and Commitment to Workforce Welfare

Firstsource Solutions Reports ESG Performance, Highlighting GHG Emission Reductions and Commitment to Workforce Welfare​

Firstsource Solutions Limited, a leading provider of IT enabled Business Process Services (BPS) globally, has released its Business Responsibility and Sustainability Report for the financial year 2025-26. The report details the company's integrated approach to environmental stewardship, social responsibility, and ethical governance across its extensive global operations.

The reporting period covered spans April 1, 2025, to March 31, 2026. Firstsource Solutions, which serves over 150 clients including Fortune 500 and FTSE 100 companies, reported comprehensive operational data reflecting its status as a highly industrialized service provider with a significant international footprint.

Operational Scope and Business Profile​

Firstsource is fully committed to responsible business conduct across its global client base. The company operates through multiple international centers in geographies including the United States, the United Kingdom, the Philippines, Mexico, Australia, South Africa, Romania, Trinidad & Tobago, UAE, and India.

The core operational data for the reporting year reveals key metrics on organizational size and resource allocation:


The company's business activities are centered around BPS services, with specialized offerings spanning Healthcare (33.40% of turnover), Banking and Financial Services (32.40%), Communication Media & Technology (21.20%), and Other Diverse Industries (13.00%).

Environmental Stewardship and Resource Management​

The report highlights specific environmental performance metrics across energy, water, and waste management.

Greenhouse Gas Emissions:
Firstsource Solutions reported total Scope 1 emissions at 721 tCO2e for the financial year, while Scope 2 emissions reached 10,631 tCO2e. The company demonstrated significant improvement in efficiency, with its Total Scope 1 and Scope 2 emission intensity per rupee of turnover adjusted for Purchasing Power Parity (PPP) standing at 0.000002401, compared to 0.000009425 in the previous financial year.

Resource Consumption:
Water management showed a focus on third-party water usage and conservation efforts. The total volume of water withdrawal stood at 2,82,542 kilolitres, with corresponding consumption at 28,254 kilolitres for the current financial year. Water intensity per rupee of turnover adjusted for PPP was reported as 0.000005976.

Waste Management:
The organization generated a total waste of 693 metric tonnes in FY 2025-26, down from 379.34 metric tonnes in the previous year. The company achieved low intensity for waste generation at 0.000000007 per rupee of turnover. Waste disposal methods included incineration (16 tonnes) and other operations (145 tonnes).

Social Responsibility and Workforce Welfare​

Firstsource placed a strong emphasis on developing its workforce and ensuring social equity across its global operations. The organization reported no material human rights issues arising from assessments of the supply chain during the reporting period.

Labor Standards:
In terms of labor compliance, the company ensured that all employees (both permanent and non-permanent) and workers were paid at a rate equal to or more than the minimum wage in FY 2025-26. The median remuneration for workers stood at ₹444,576, while the median compensation for employees was reported as ₹1,000,006. Additionally, gross wages paid to females represented 53.3% of total wages in the current financial year, an increase from 33.6% in the previous year.

Employee Well-being and Training:
The company focused on continuous professional development, with training coverage for employees reaching 74.75% on Skill Upgradation, up from 6211 out of 8309 total for permanent staff.
Key commitments include:

• Health & Safety: Both employee and worker categories maintained a high commitment to safety awareness, reporting an average training rate of 83.17% for employees.
• Risk Mitigation: The company maintains dedicated governance bodies, including the Grievance Redressal Committee, Whistleblower Committee, and POSH Committee, all focused on addressing human rights impacts and workplace concerns.

Ethical Governance and Stakeholder Engagement​

The corporation adopted a zero-tolerance stance regarding bribery and corruption in its operations.
Stakeholder engagement was managed through structured processes:

• Employees/Workers: Grievance mechanisms are available through multiple channels, including the Grievance Redressal System (GRS) and direct contact with HR, aiming for resolution within 30 days.
• Suppliers and Vendors: The company committed to inclusivity, noting that procurement from marginalized or vulnerable groups accounted for approximately 2.98% of total procurement spend during the period.

The commitment to international standards was reinforced through policies covering Human Rights, Global Diversity, Equity and Inclusion (DE&I), and Anti-Bribery practices, all of which are publicly accessible.

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Disclaimer: This report is strictly based on the factual data provided in the source material and does not include any external commentary or assumptions.

FSL Stock Price Movement​

On Tuesday, shares of Firstsource Solutions Limited shed 0.57% to settle at ₹264.15 in the market close session. The decline was supported by trading activity amounting to 3.35 million shares.