Coforge Modernizes Employee Experience with ServiceNow’s AI-Powered HR Service Delivery Platform
Greater Noida, India, March 24, 2026 - ServiceNow (NYSE: NOW) and Coforge Limited (NSE: COFORGE) announced the global rollout of ServiceNow’s AI-powered HR Service Delivery (HRSD) platform at Coforge. This initiative modernizes and enhances the employee experience for Coforge’s 35,000+ global workforce.The platform leverages intelligent automation, intuitive self-service, and AI-driven insights to accelerate service delivery, improve employee satisfaction, and enable a more consistent experience across geographies.
Coforge unified critical HR processes including onboarding, background verification, learning, and performance management through standardized workflows and integrations with learning platforms and core HR tools. The company built AI agents that enable predictive onboarding, personalized learning journeys, automated goal-setting workflows, and real-time performance analytics.
Ashish Kumar, SVP-Cloud Business at Coforge, stated that the adoption of ServiceNow demonstrates how global organizations can modernize employee experience while maintaining execution discipline at scale.
Adrian Johnston, President APAC Sales at ServiceNow, said Coforge is setting a new benchmark for using AI to deliver a modern employee experience, creating an HR ecosystem that is proactive and personalized.
The implementation enhances global consistency, reduces reliance on manual processes, and accelerates service timelines across HR, IT, Workplace Services, and Legal.
Coforge is a global digital services and solutions provider. Learn more at www.coforge.com.
ServiceNow is the AI platform for business transformation. Learn more at www.servicenow.com.
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