Suryoday Small Finance Bank Completes Business Responsibility Reporting for FY2025-26

Suryoday Small Finance Bank Completes Business Responsibility Reporting for FY2025-26​

Suryoday Small Finance Bank Limited has finalized the Business Responsibility and Sustainability Report (BRSR) for the Financial Year 2025-26. The report details the bank's operational scale, workforce performance, and its commitment to ethical governance amid expansion across various segments of the Indian economy.

The BRSR provides a comprehensive look into the bank’s operations, which are primarily focused on financial services, covering deposits, loans, and wholesale banking activities. The institution currently maintains 717 offices nationally, serving customers across 15 states in India. Its customer base is widely varied, encompassing the microfinance segment, MSME/SME clients, and those engaged in agriculture and allied activities.

The bank's financial health parameters reflect substantial paid-up capital at a level of 1,06,28,48,240. Furthermore, its commitment to sustainability is underscored by the fact that CSR is applicable given a turnover of Rs 25,199,667,398 and net worth of Rs 20,783,175,034.

Operational and Workforce Highlights​

As of the close of FY 2025-26, Suryoday Small Finance Bank Limited has a workforce totaling 8,759 employees. This figure includes 8,574 permanent employees and 185 other than permanent staff. The bank maintained strong commitments to employee well-being, with 100% of both genders covered by health and accident insurance for permanent employees in the current financial year.

Regarding governance and leadership, the Bank’s Board of Directors consists of eight members, including one female representative, while Key Managerial Personnel (KMPs) comprises four individuals. The bank maintains a Corporate Social Responsibility & ESG Committee to oversee sustainability-related issues.

ESG Commitments and Risk Mitigation​

The BRSR identifies multiple material risks and opportunities related to the industry's operational nature. Financial inclusion is highlighted as a significant opportunity, reflecting the genesis of the bank as a microfinance lender serving unbanked and economically weaker sections. Conversely, regulatory compliance represents a financial risk, requiring continuous monitoring through processes managed by the Risk Management Committee.

The institution places high importance on customer satisfaction, with a dedicated grievance redressal mechanism in place for all stakeholders. In FY 2025-26, the bank received 16,494 complaints from customers, of which 347 were pending resolution at year-end. The Grievance Redressal framework is managed by the Stakeholders Relationship Committee.

Sustainability and Resource Management​

In terms of environmental performance, Suryoday Small Finance Bank reported a Total Scope 2 emissions figure of 1948.71 tCO2 e for FY 2025-26, showing an intensity per rupee of turnover adjusted for Purchasing Power Parity (PPP) at 15.6629 tCO2 e / $ Crore. The bank notes that the increase in electricity consumption in the current year was attributed to its expansion and relocation to a larger corporate office.

The Bank’s practices focus on reducing reliance on physical materials, having replaced plastic bottles and paper cups with glass water bottles and cups at its corporate offices. Furthermore, it has enhanced services related to employee welfare, including annual health check-ups and organized blood donation camps.

Key Performance Indicators (KPIs) Summary​

The following table provides a summary of key operational and human resource metrics as reported in the BRSR for FY 2025-26:

SURYODAY Stock Price Movement​

On Tuesday, shares of Suryoday Small Finance Bank Limited slipped by 2.1% to close at ₹187.27, shedding ₹4.02 from its previous close. The stock recorded a traded volume of 444,818 shares during the session.