Niva Bupa Health Insurance Reports Business Responsibility and Sustainability Performance for FY 2025-26

Niva Bupa Health Insurance Reports Business Responsibility and Sustainability Performance for FY 2025-26​

Niva Bupa Health Insurance Company Limited has released its Business Responsibility and Sustainability Report (BRSR) for the financial year ended March 31, 2026. The report details the company's commitments to responsible business conduct, emphasizing a strategy built on sound governance, customer-centricity, people-focused practices, and environmentally responsible operations.

Operational Overview and Scale​

Niva Bupa operates exclusively in the non-life insurance sector, specifically providing health, personal accident, travel, and corporate insurance services. The company maintains a significant national presence with 210 offices across 27 States and 8 Union Territories.

The company's paid-up capital stands at ₹ 1,84,746 lakhs for the reporting period. Its business model caters to a diversified customer base, including individual retail policyholders and institutional corporate clients under group insurance segments.

Workforce and Diversity​

The company reported a total of 10,191 permanent employees as of the end of FY 2025-26. The workforce composition is 75.47% male and 24.53% female. Within the leadership structure, women hold 18.18% of Board of Directors positions and 25.00% of Key Managerial Personnel (KMP) roles.

The company highlighted its inclusion efforts, reporting 63 differently abled employees, representing 84.13% male and 15.87% female representation. Additionally, the employee turnover rate for the current financial year was recorded at 31.6% overall.

Environmental and Social Initiatives​

Niva Bupa has positioned itself as a 100% paperless company, focusing on resource efficiency through digital processes. Key environmental initiatives for the year include:

• Promotion of electric vehicle-based travel for official purposes.
• Implementation of energy-efficient infrastructure, including LED lighting and higher-rated air-conditioning systems.
• Elimination of single-use plastics across all operations.

Regarding carbon footprint, the company reported a total Scope 1 and Scope 2 emission intensity of 0.0029 Metric tonnes of CO2 equivalent per ₹ Lakhs of turnover for FY 2025-26. Total Scope 3 emissions were reported at 12,357.46 Metric tonnes of CO2 equivalent.

Governance and Ethics​

The company maintains a robust governance framework overseen by the Board of Directors and the Corporate Social Responsibility, ESG and Climate Change Committee.

During the reporting period, Niva Bupa addressed several employee-related grievances:

• Whistleblower complaints: 31 filed (2 pending)
• Anti-fraud complaints: 54 filed (NIL pending)
• Customer complaints: 6,399 filed (44 pending)

The company also reported an employee Trust Index score of 84 and achieved its first-ever 5/5 Culture Audit rating.

Corporate Social Responsibility (CSR)​

The company remains compliant with Section 135 of the Companies Act, 2013. Its primary CSR project, "Health for All," is a community health initiative involving:

• Deployment of four Mobile Medical Units (MMUs).
• Organization of health camps in the Gurugram district of Haryana.
• Awareness programs regarding menstrual hygiene, nutrition, and sanitation.

A total of 66,535 persons were benefited from these CSR projects, with 100% of beneficiaries identified as belonging to vulnerable and marginalized groups.

Data Privacy and Safety​

Niva Bupa maintains a dedicated Data Privacy Policy and a formal grievance redressal mechanism integrated with the IRDAI Grievance Redressal System (IGMS). The company reported zero instances of data breaches during the reporting period. In terms of safety, while no significant injuries or fatalities were reported, the company investigated five minor incidents related to false alarms and fire safety systems.

NIVABUPA Stock Price Movement​

Niva Bupa Health Insurance Company Limited shares today slipped by 0.81% to settle at ₹86.06 in post-market trading. The stock traded 427,286 shares as investors reacted to the day's price action.