Hinduja Global Solutions Named 'Leader' in NelsonHall's 2025 NEAT Evaluation for GenAI Transformation
Bengaluru, India, and Austin, US - April 13, 2026: Hinduja Global Solutions (HGS), a global provider of technology, AI, and business services, announced that it has been designated a 'Leader' in NelsonHall's 2025 NEAT Evaluation for Transforming Business Operations with GenAI. The recognition was specifically awarded in the 'Developing custom GenAI solutions' segment.This designation validates HGS's capability to deliver immediate value and serve as a future-ready partner by successfully addressing both immediate operational transformation using GenAI and meeting anticipated future client requirements. This alignment underscores HGS's Intelligent Experience strategy, which focuses on measurable and repeatable business outcomes.
HGS's modular agentic AI enterprise platform, HGS Agent X®, integrates a wide array of GenAI functionalities. These include Agent Assist, Anomaly Detection, Automated QA & Insights, Conversational Bots, and Agentic Process Automation (APA). These tools allow for the creation of custom GenAI solutions tailored to various high-value use cases for clients, ensuring clear outcomes and demonstrable Return on Investment (ROI).
Mike Smart, Senior Analyst - Digital Transformation Technologies and Services at NelsonHall, commented that HGS's focus is on delivering agentic solutions through HGS Agent X®, a cloud-based, AI-powered cognitive accelerator. He added that rather than simply layering GenAI onto existing workflows, the company prioritizes identifying high-impact opportunities and re-engineering processes to avoid automating existing inefficiencies. HGS's approach emphasizes rapid prototyping and co-creation, leveraging its AI Lab, Customer Advisory Board, and data science team while maintaining model flexibility to best suit each use case.
Venkatesh Korla, Global CEO of HGS, emphasized that amid the acceleration of AI, businesses require clarity. He stated that the recognition highlights HGS's focus on applying real, practical GenAI innovation within robust guardrails. He further noted that the company co-creates solutions with a disciplined Realized AI methodology, helping de-risk client investments with clear ROI.
Operational Impact and Metrics
HGS showcased the practical application of its GenAI capabilities by deploying the Interaction Intelligence solution for a major US-based telecom provider. This deployment automated the quality assurance and quality monitoring processes with a human-in-the-loop system, transforming operations with clear, measurable improvements.The achieved operational outcomes included:
| Metric | Before Automation | After Automation |
|---|---|---|
| Omnichannel Interaction Assessments | 1% | 100% |
| Turnaround Time | 7+ days | Less than 48 hours |
| Automated Solution Accuracy | N/A | Greater than 90% |
HGS, part of the Hinduja Group, reports taking a 'globally local' approach, supporting numerous global brands. For the year ended March 31, 2025, the company reported total income of Rs. 4,958.8 crore (US$586.1 million).
HGS Stock Price Movement
As of 12:32 PM, shares of Hinduja Global Solutions Limited are shedding 2.63% in live trading, currently finding support at ₹397.35. The stock is seeing notable selling pressure, with a trading volume of 19,303 shares recorded so far in the session.Source:
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