Hexaware and SmartRent Partner to Drive AI-Native Transformation in Customer Operations and Revenue Processes

Hexaware and SmartRent Partner to Drive AI-Native Transformation in Customer Operations and Revenue Processes​

Hexaware Technologies Ltd., a global provider of IT solutions and services, announced a strategic partnership with SmartRent, Inc., a leading technology provider for apartment communities and smart operations solutions in the rental housing industry. The collaboration aims to drive an AI native transformation across key business areas of SmartRent's program through three interconnected workstreams.

The partnership focuses on transforming customer operations and revenue processes using advanced technology implementations by Hexaware. These focused areas include AI-native Customer Experience, establishing an Intelligent Bill-to-Cash Platform, and implementing Salesforce Revenue Cloud Advanced for lead to order process transformation.

Key Focus Areas of the Partnership​

AI-Native Customer Experience: Hexaware will elevate SmartRent’s customer support operations by integrating advanced Voice AI agents with intelligent orchestration across voice, email, and chat channels. This initiative is designed to significantly enhance SmartRent's customer experience and service quality.

Intelligent Bill-to-Cash Platform: To improve Days Sales Outstanding (DSO), Hexaware will manage and deploy an adaptive suite of bill-to-cash solutions. These solutions will organize data, insights, actions, and people to ensure better revenue operations outcomes for SmartRent.

Salesforce Revenue Cloud Advanced Implementation: Hexaware is also set to transform SmartRent's lead to order process through the deployment of Salesforce Revenue Cloud Advanced. This transformation will result in a unified view of the revenue pipeline, faster quote cycles, and stronger pricing governance.

Executive Insights on Transformation​

Hexaware leadership emphasized that this partnership aligns with the industry need for speed and efficiency, enabling best-in-class experiences.

Eravi Gopan, President & Global Head - Technology, Products, and Platforms at Hexaware, stated: "Enterprises today need speed and efficiency that produce best-in-class experiences, Contextual AI, streamlined SaaS, and an AI-native workforce that drives business outcomes and creates a competitive moat. Enterprises need an operating model in which AI, technology, processes, and the workforce are in harmony. That's what we're building with SmartRent."

Suresh Kumar Bennet, Executive Vice President & Global Head - Business Process Services at Hexaware, added: "We are pairing domain subject matter experts with Voice AI, transformed enterprise systems, AIready data, and redesigned workflows to give SmartRent an adaptive operations platform that improves with every interaction, accelerates revenues, and sustains competitive advantage."

Commenting on the importance of the collaboration, Frank Martell, President & CEO of SmartRent, said: "Our customers expect service that is fast, intelligent, and dependable. This partnership gives us the operational depth and technology foundation to deliver that at scale."

Hexaware and SmartRent are working together to build a modern operating model that connects customer experience, revenue operations, and AI-driven business transformation into a single foundation for growth in the rental housing industry.

HEXT Stock Price Movement​

Shares of Hexaware Technologies Limited today shed value, slipping by 2.03% to close at ₹535.75. The stock saw trading activity amounting to 1.11 million shares during the session.