Digit Insurance Reports Settling Over 1 Million Claims in FY 2025-26; Highlights Improved Service Turnaround Times

Digit Insurance Reports Settling Over 1 Million Claims in FY 2025-26; Highlights Improved Service Turnaround Times​

Bengaluru, May 6, 2026: Digit Insurance, a digital full-stack insurance company, announced that it settled over 1 million claims across all lines of business during Fiscal Year (FY) 2025-26. The company’s 14th Transparency Report details significant improvements in service and claims turnaround times (TATs), setting new benchmarks for customer service in the insurance sector.

The report highlights that service efficiencies have expanded to include everyday service metrics, demonstrating how 'instant' has become the standard for post-policy operations across retail health, motor, and non-motor lines.

Key Performance Metrics​

The company reported the following performance improvements and service statistics for FY 2025-26:

Claims Settlement and Financial Performance​

Digit shared granular claims data showing significant improvements in payment speed and claim settlement capacity.

Health and Reimbursement Claims
The company reported that 82.9% of health insurance cashless approvals were cleared within 30 minutes, which is faster than the one-hour prescribed requirement. Post-policy fixes were completed instantly or under two hours, well within the prescribed 7-day benchmark.

Key claims metrics include:

• Cashless Approvals: The fastest recorded approval took only 3 minutes in FY25-26, while the average stood at 21.38 minutes.
• Reimbursement Claims: Nearly 92% of claims were settled within 7 days. The fastest reimbursement processed was in 3.46 hours, with the highest single claim settled reaching ₹ 30 lakh.
• Health Claims Performance: The company successfully settled 2.94 lakh health claims, maintaining a repudiation rate of 7.95%.

Motor and Travel Insurance
Vehicle repair approvals (overall) averaged 15 hours and 44 minutes, with 71% of approvals completed within 12 hours. The largest individual third-party motor settlements recorded were ₹ 2.02 crore (two-wheeler) and ₹ 3 crore (private car). A major travel claim of ₹ 18.65 lakh in Indonesia was settled within 3 days and 9 hours.

Operational Efficiency and Consumer Experience​

The Transparency Report emphasized improvements in proactive customer service and digital channels:

• Digital Channels: The company reported serving 4.7 lakh customers on WhatsApp, handling 2.3 lakh live chats. This usage significantly reduced the dependence on calling the customer care centre; the share of customers who used WhatsApp and still called the centre dropped sharply to 11%, down from 29% in FY25.
• Ombudsman Cases: Out of 11.16 lakh claims processed, only 339 complaints went to the Ombudsman.
• First-Time Resolution: In FY26, First Time Resolution (FTR) slightly improved to 95% in the context of Digital Insurance’s customer service.

The company also noted that claim accuracy remained high, with the claim accuracy measured at 99.997%, meaning that out of more than a million claims, there were only 36 instances where the claim was not paid, due to the need to ensure all genuine claims were processed.

GODIGIT Stock Price Movement​

As of 3:20 PM, shares of Go Digit General Insurance Limited are shedding 0.71% in live trading, currently hovering at ₹302.35. The stock has seen significant intraday activity, with 506,401 shares changing hands so far today.