One Point One Solutions Limited Secures ₹60 Crore, Three-Year CX Operations Contract with Piramal Finance Limited
Mumbai, India – 20 March 2026: One Point One Solutions Limited (NSE: ONEPOINT), a provider of technology-enabled Business Process Management (BPM) and customer experience operations, announced the award of a INR 60 crore customer experience (CX) operations contract from Piramal Finance Limited for a period of three years.Under the engagement, One Point One Solutions Limited will manage inbound and outbound customer experience operations, supporting customer service and sales processes across Piramal Finance’s portfolio of financial products. The program will be delivered through the company's Mumbai and Chennai delivery centres.
This three-year engagement provides strong revenue visibility and strengthens 1Point1 Solutions' presence in the banking and financial services (BFSI) sector.
With its multi-city delivery model and expertise in customer lifecycle management, 1Point1 Solutions aims to support Piramal Finance’s growth ambitions while maintaining service quality, operational discipline, and customer satisfaction.
About Piramal Finance Limited:
Piramal Finance Limited is a retail-led non-banking financial company (NBFC) with a pan-India presence, having served over 5 million customers. The company manages Assets Under Management (AUM) of over ₹96,000 Cr.
About One Point One Solutions Limited:
One Point One Solutions Limited offers services across Customer Experience Management, Digital Transformation and Automation, Finance & Accounting Outsourcing, and other operational areas. Founded in 2008, 1Point1 Solutions Limited operates nine global delivery centres and employs more than 8,000 professionals, serving clients across the US, Europe, Asia and India.
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