Firstsource Solutions Recognized as Leader by Everest Group and NelsonHall in 2026 Healthcare Payer Assessments
Mumbai, India | April 02, 2026: Firstsource Solutions Limited (NSE:FSL, BSE:532809), an RP-Sanjiv Goenka Group company, has been recognized as a Leader in both the Everest Group Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026 and NelsonHall 's Healthcare Payer Agility & Innovation NEAT Evaluation 2026.The Everest Group assessment, which evaluated 33 providers globally, highlighted Firstsource’s market impact, vision, and delivery capability across payer back-office intelligent operations. Key factors contributing to the recognition include double-digit revenue growth driven by BPaaS and intelligent operations, packaged LoBs like Medicare in a Box and Medicaid in a Box, the UnBPO ™ approach, relAI ™ platform capabilities, and a payer-specific claims control tower.
NelsonHall's evaluation assessed 11 Healthcare Payer BPS vendors and recognized Firstsource for delivering immediate benefits while meeting future client requirements. NelsonHall noted Firstsource's production-ready AI workflows, the relAI ™ platform, the UnBPO ™ approach, and investments in research and development reflected in the 2025-26 roadmap. The assessment also cited a ~70% reduction in manual effort through AI-generated feedback loops.
Matthew Barlow, Head -Health Plan and Healthcare Services Business at Firstsource, stated that the company has transitioned to a platform-led model with embedded AI. The UnBPO ™ approach and relAI ™ platform have enabled clients to achieve operational impact, including a reduction of up to 70% in manual effort.
Vivek Kumar, Practice Director at Everest Group, noted that health plans are seeking transformation that improves metrics such as leakage and engagement outcomes. Firstsource's UnBPO ™ approach, packaged LoB offerings, and relAI ™ platform, which embeds agentic AI for automation and workflow orchestration, have contributed to its Leader position.
Bilal Chaudhry, Principal Analyst at NelsonHall, highlighted Firstsource’s transition towards an AI-first framework and investments in scalable automation, including AI-powered copilots and process mining capabilities.
To download the full reports, please visit:
- Everest Group Healthcare Payer Intelligent Operations PEAK Matrix® Assessment 2026
- NelsonHall Payer Agility & Innovation NEAT Evaluation 2026
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, provides intelligence solutions for enterprises in healthcare, banking and financial services, communications, media and technology, and retail. With operations across the US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, Firstsource combines domain expertise with an agent-first delivery model.
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